Cisco Cisco Administrative Workstation Installation Guide

CallRouter Setup

Before You Install CallRouter

The CallRouter (generally referred to in this document simply as the Router) is the component
that contains the contact routing logic and makes all routing decisions. It receives contact routing
requests and determines the best destination for each contact. It also collects information about
the entire system.

Before you install the CallRouter software, the Windows operating system (for version specifics
refer to the Cisco Intelligent Contact Management Software Release 7.0(0) Bill of
Materials)—including SNMP and (for Windows 2003) WMI—must be installed on the computer,
you must have set up the Windows Active Directory services for ICM software, and you must
have set up at least one ICM instance.

This chapter explains how to install the CallRouter software and perform some basic
configuration. For this configuration, you must know the visible and private network addresses
(either host names or IP addresses) of the CallRouter and, for a duplexed configuration, the
addresses of the CallRouter on the other Side.

The CallRouter and Logger are typically on separate computers. However, in small contact
center configurations they can both be on the same computer.

How to Install a CallRouter

How to Add a Router Component

In the Cisco ICM Setup dialog box, in the left column under ICM Instances, select an instance.

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)