Cisco Cisco Administrative Workstation Installation Guide
Step 2
Click Add in the Instance Components section.
The ICM Component Selection dialog box opens.
Step 3
Click Router.
The Router Properties dialog box opens.
See Also
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How to Set Router Properties
Step 1
In the Router Properties dialog box, check Production mode and Auto start at system startup
unless you are specifically told otherwise by your ICM support provider. This ensures that the
CallRouter can restart itself automatically if necessary.
unless you are specifically told otherwise by your ICM support provider. This ensures that the
CallRouter can restart itself automatically if necessary.
Note: However, set the Auto Start feature only after your ICM installation is otherwise complete.
The server may need to be rebooted a number of times during installation, and problems could
occur if the node starts before patches and/or databases are applied.
The server may need to be rebooted a number of times during installation, and problems could
occur if the node starts before patches and/or databases are applied.
Step 2
Check the Duplexed Router option if you are configuring redundant CallRouter machines.
Step 3
Check the Database routing option if you plan to use the ICM's optional database routing
feature to route calls based on data read from an external database. This requires that you
purchase the DbLink product. You might use this, for example, to look up the caller's telephone
number (calling line ID) in your corporate database.
feature to route calls based on data read from an external database. This requires that you
purchase the DbLink product. You might use this, for example, to look up the caller's telephone
number (calling line ID) in your corporate database.
Step 4
Check the Application gateway option if you plan to use the ICM's optional custom ICM
Application Gateway feature to access an external application from within a routing script. This
requires that you purchase the Cisco ICM Application Gateway product.
Application Gateway feature to access an external application from within a routing script. This
requires that you purchase the Cisco ICM Application Gateway product.
Step 5
Check the Remote Network Routing option if you are installing CallRouter on a NAM—refer
to the Setup and Configuration Guide for Cisco ICM Hosted Edition regarding this, and other
particularities, when installing CallRouter on a NAM.
to the Setup and Configuration Guide for Cisco ICM Hosted Edition regarding this, and other
particularities, when installing CallRouter on a NAM.
Step 6
Do not check the No system reboot on error option if the machine runs only a single CallRouter
component and no other critical applications. This will allow the ICM to reboot the machine
when necessary to recover from errors or when the CallRouter specifically requests a reboot.
component and no other critical applications. This will allow the ICM to reboot the machine
when necessary to recover from errors or when the CallRouter specifically requests a reboot.
If multiple instances of the CallRouter run on the same physical machine or if other critical
processes run on the machine, check this option. If you choose this option, you may need to
manually recover from some failures.
processes run on the machine, check this option. If you choose this option, you may need to
manually recover from some failures.
Step 7
If the CallRouter will be duplexed, specify which Side you are installing: Side A or Side B. If
the CallRouter will be simplexed, choose Side A.
the CallRouter will be simplexed, choose Side A.
Step 8
Choose the local Drive on which you want to install the software.
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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CallRouter Setup
How to Install a CallRouter