Cisco Cisco E-Mail Manager Unity Integration Option Technical References

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Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2      Table Details
Galaxy_Gate Table
SkillTargetID
The ICM software identifier for the service.
int
FK, NULL
PeripheralTimeZone
The time zone for the ACD. The value is the 
offset in minutes from GMT.
int
NOT NULL
SecondsInPeriod
Number of seconds in the reporting period.
smallint
NOT NULL
PrimaryHandled
Number of external, internal gate transfer, and 
internal gate calls connected to primary agents 
for the gate during the interval.
smallint
NOT NULL
SecondaryHandled
Number of external, internal gate transfer, and 
internal gate calls connected to secondary 
agents for the gate during the interval.
smallint
NOT NULL
OverflowHandled
Number of external, internal gate transfer, and 
internal gate calls for other gates that were 
handled by agents in this gate because of their 
secondary assignments.
smallint
NOT NULL
PrimaryODHandled
Number of overflow/diversion in calls 
connected to primary agents for this gate.
smallint
NOT NULL
SecondaryODHandled
Number of overflow/diversion in calls for this 
gate that were handed by agents in other gates 
because of their secondary assignments.
smallint
NOT NULL
OverflowODHandled
Number of overflow/diversion calls for other 
gates that were handled by agents in this gate 
because of their secondary assignments.
smallint
NOT NULL
CallsAbandoned
Number of external, internal gate transfer, and 
internal gate calls for the gate that were lost 
before being connected to an agent position.
smallint
NOT NULL
ODAbandoned
Number of overflow/diversion-in calls accepted 
from another node, but lost before being 
connected to an agent position.
smallint
NOT NULL
ODInRejected
Number of overflow/diversion-in calls rejected 
by this gate.
smallint
NOT NULL
LoadTransferOutCalls
This field applies to Galaxy-8 ACDs only.
smallint
NOT NULL
CallsHeld
Number of external, internal gate transfer, 
internal gate, and overflow/diversion-in calls 
that were either abandoned or held beyond a 
specific system threshold.
smallint
NOT NULL
CallsTransferredOut
Number of external, internal gate transfer, 
internal gate, or overflow/diversion-in calls that 
were handed by the gate and then transferred.
smallint
NOT NULL
OutCalls
Number of out calls made by primary agents for 
this gate on outbound trunks or dial tandem 
tie-lines.
smallint
NOT NULL
Table 2-79 Galaxy_Gate Table (continued)
Field Name
Description
Data Type
Keys and Null 
Option