Cisco Cisco E-Mail Manager Unity Integration Option Technical References

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Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2      Table Details
Galaxy_Gate Table
QueueLimitingRejectCount
Number of external, internal gate transfer, and 
internal gate calls that were rejected
smallint
NOT NULL
CallsTransferredIn
Number of calls directly transferred to primary 
agents for this gate.
int
NOT NULL
PrimaryAssignedTime
Total time, in seconds, that agents had a primary 
assignment for this gate.
int
NOT NULL
SecondaryAssignedTime
Total time, in seconds, that agents had a 
secondary assignment for this gate.
int
NOT NULL
PrimaryPluggedTime
Total time, in seconds, that primary agents were 
plugged into this gate.
int
NOT NULL
SecondaryPluggedTime
Total time, in seconds, that secondary agents 
were plugged into this gate.
int
NOT NULL
PrimaryAvailableTime
Total time, in seconds that primary agents were 
in the Available state for this gate.
int
NOT NULL
PrimaryTalkTime
Total time, in seconds, that primary agents were 
connected to external, internal gate transfer, or 
internal gate calls for the gate.
int
NOT NULL
SecondaryTalkTime
Total time, in seconds, that secondary agents 
were connected to external, internal gate 
transfer, or internal gate calls for the gate.
int
NOT NULL
OverflowTalkTime
Total time, in seconds, that primary agents for 
this gate were connected to external, internal 
gate transfer, or internal gate calls as a 
secondary assignment.
int
NOT NULL
PrimaryODTalkTime
Total time, in seconds, that primary agents for 
this gate were connected to 
overflow/diversion-in calls.
int
NOT NULL
SecondaryODTalkTime
Total time, in seconds, that secondary agents for 
this gate were connected to 
overflow/diversion-in calls.
int
NOT NULL
OverflowODTalkTime
Total time, in seconds, that primary agents for 
this gate were connected to 
overflow/diversion-in calls as a secondary 
assignment.
int
NOT NULL
PrimaryCallWorkTime
Total time, in seconds, that primary agents for 
this gate spent in wrap-up after external, internal 
gate transfer, and internal gate calls for this gate.
int
NOT NULL
SecondaryCallWorkTime
Total time, in seconds, that secondary agents for 
this gate spent in wrap-up after external, internal 
gate transfer, and internal gate calls for this gate.
int
NOT NULL
Table 2-79 Galaxy_Gate Table (continued)
Field Name
Description
Data Type
Keys and Null 
Option