Cisco Cisco E-Mail Manager Unity Integration Option Technical References
2-48
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Call_Type_Real_Time Table
ReturnRingToHalf
Number of calls of this type that the ICM
software routed to the Ring target during the
half-hour interval.
software routed to the Ring target during the
half-hour interval.
int
NULL
RouterCallsAbandQHalf
Number of calls of this type abandoned in the
CallRouter queue during the current half- hour
interval.
CallRouter queue during the current half- hour
interval.
Note
Applies to IPCC, only.
int
NULL
RouterCallsAbandQTo5
Number of calls of this type abandoned in the
CallRouter queue during the five- minute
interval.
CallRouter queue during the five- minute
interval.
Note
Applies to IPCC, only.
int
NULL
RouterCallsAbandQToday
Number of calls of this type abandoned in the
CallRouter queue since midnight.
CallRouter queue since midnight.
Note
Applies to IPCC, only.
int
NULL
RouterCallsQNow
Number of calls of this type currently in the
CallRouter queue.
CallRouter queue.
Note
Applies to IPCC, only.
int
NULL
RouterCallsQNowTime
Total number of seconds spent in queue for all
calls of this type currently in the CallRouter
queue.
calls of this type currently in the CallRouter
queue.
Note
Applies to IPCC, only.
int
NULL
RouterLongestCallQ
The time that the longest currently queued call
for this call type entered the CallRouter queue.
for this call type entered the CallRouter queue.
Note
Applies to IPCC, only.
Datetime
NULL
RouterQueueCallsHalf
Number of calls of this type removed from the
CallRouter queue to be routed during the current
half- hour interval.
CallRouter queue to be routed during the current
half- hour interval.
int
NULL
RouterQueueCallsTo5
Number of calls of this type removed from the
CallRouter queue to be routed during the five-
minute interval.
CallRouter queue to be routed during the five-
minute interval.
int
NULL
RouterQueueCallsToday
Number of calls of this type removed from the
CallRouter queue to be routed since midnight.
CallRouter queue to be routed since midnight.
int
NULL
RouterQueueWaitTimeHalf
Number of seconds calls of this type spent in the
Call Router queue during the half- hour interval
before being routed to a valid target. (A valid
target could be a skill target, such as an agent, or
a network target, such as a label or busy signal.)
Call Router queue during the half- hour interval
before being routed to a valid target. (A valid
target could be a skill target, such as an agent, or
a network target, such as a label or busy signal.)
int
NULL
Table 2-31 Call_Type_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option