Cisco Cisco E-Mail Manager Unity Integration Option Technical References
2-49
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Call_Type_Real_Time Table
RouterQueueWaitTimeTo5
Number of seconds calls of this type spent in the
Call Router queue during the currrent five-minute
interval before being routed to a valid target. (A
valid target could be a skill target, such as an
agent, or a network target, such as a label or busy
signal.)
Call Router queue during the currrent five-minute
interval before being routed to a valid target. (A
valid target could be a skill target, such as an
agent, or a network target, such as a label or busy
signal.)
int
NULL
RouterQueueWaitTimeToday
Number of seconds calls of this type spent in the
Call Router queue since midnight before being
routed to a valid target. (A valid target could be a
skill target, such as an agent, or a network target,
such as a label or busy signal.)
Call Router queue since midnight before being
routed to a valid target. (A valid target could be a
skill target, such as an agent, or a network target,
such as a label or busy signal.)
int
NULL
ScriptID
The script currently scheduled for the call type.
int
NULL
NetworkAnnouncementToHalf
The number of calls routed with an
announcement node during the half-hour period.
announcement node during the half-hour period.
int
NULL
NetworkAnnouncementToday
The number of calls routed with an
announcement node today.
announcement node today.
int
NULL
AnswerWaitTimeTo5
The sum of answer wait time in seconds for all
calls answered for this call type during the
five-minute interval.
calls answered for this call type during the
five-minute interval.
int
NULL
CallsHandledTo5
The number of calls of this call type that have
been answered and have completed wrap-up
during the five-minute interval.
been answered and have completed wrap-up
during the five-minute interval.
int
NULL
CallsLeftQTo5
The total number of calls of this call type that
were removed from queue during the five-minute
interval (used to calculate expected delay).
were removed from queue during the five-minute
interval (used to calculate expected delay).
int
NULL
CallsOfferedTo5
The number of calls of this call type offered
during the five-minute interval.
during the five-minute interval.
int
NULL
DelayQAbandTimeTo5
The total delay time of abandoned calls in queue
for this call type during the five-minute interval.
for this call type during the five-minute interval.
int
NULL
HandleTimeTo5
The total handle time in seconds for all calls of
this call type ending during the five-minute
interval.
this call type ending during the five-minute
interval.
int
NULL
ServiceLevelAbandTo5
The number of calls of this call type abandoned
within the service level during the five-minute
interval.
within the service level during the five-minute
interval.
int
NULL
ServiceLevelCallsOfferedTo5
The number of calls of the call type answered or
abandoned during the five-minute interval.
abandoned during the five-minute interval.
int
NULL
ServiceLevelCallsTo5
The total number of calls of the call type handled
within the service level during the five-minute
interval.
within the service level during the five-minute
interval.
int
NULL
ServiceLevelTo5
The service level during the five-minute interval.
This is derived from ServiceLevelCallsTo5 and
ServiceLevelCallsHandledTo5.
This is derived from ServiceLevelCallsTo5 and
ServiceLevelCallsHandledTo5.
float
NULL
Table 2-31 Call_Type_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option