Cisco Cisco IP Contact Center Release 4.6.1 Technical References
3-8
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 3 Field Values
Network_Vru Fields
The Type field indicates the type of interface the ICM software uses to communicate with the VRU.
Peripheral Fields
The values for Peripheral.ServiceLevelType are a subset of the values for Service.ServiceLevelType
listed in
listed in
The values for Peripheral.ServiceLevelType are a subset of the values for
Service.PeripheralServiceLevelType listed in
Service.PeripheralServiceLevelType listed in
The values for Peripheral.ClientType are a subset of the values for
Logical_Interface_Controller.ClientType listed in
Logical_Interface_Controller.ClientType listed in
.
Recurring_Schedule_Map
The values for the Type field are the same as the values for Admin_Script_Schedule_Map.Type listed in
.
Route_Call_Detail Fields
The RequestType field indicates the type of route request processed.
Table 3-11
Network_Vru.Type Values
Value
Interface
1
Normal label type and a correlation ID.
2
Normal label type and a DNIS.
3
Resource label type and a correlation ID. The routing client
can automatically take back the call from the VRU when the
ICM software returns a destination label.
can automatically take back the call from the VRU when the
ICM software returns a destination label.
4
Resource label type and a DNIS.
5
Resource label type and either a correlation ID or a DNIS.
6
No label, no correlation ID, and no DNIS (call is already at
the VRU).
the VRU).
7
Similar to Type 3, but the ICM software automatically
instructs the VRU to release the call when it sends a
destination label to the routing client.
instructs the VRU to release the call when it sends a
destination label to the routing client.
Table 3-12 Route_Call_Detail.RequestType Values
Value
Meaning
1
Pre-Routing request
2
Blind transfer or network VRU
3
Announced transfer or MCI 800 call