Cisco Cisco IP Contact Center Release 4.6.1 Technical References
3-6
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 3 Field Values
Label Fields
The LabelType field indicates the type of the routing label.
Note
Not all label types are valid for all routing client types.
Logical_Interface_Controller Fields
The LogicalControllerType field uses a subset of the values for Event.SystemType listed in
.
The ClientType field indicates the type of peripheral or routing client associated with the controller:
Table 3-9
Label.LabelType Values
Value
Meaning
0
Normal
1
DNIS Override (the ICM software returns the specific DNIS
value to be used with the label)
value to be used with the label)
2
Busy (instructs the routing client to play a busy signal to
caller)
caller)
3
Ring (instructs the routing client to play an unanswered ring
to caller)
to caller)
4
Post-Query (instructs the routing client to re-enter its call
processing plan at a specific point)
processing plan at a specific point)
5
Resource (used internally for special routing client
resources, such as a network VRU)
resources, such as a network VRU)
Table 3-10
Logical_Interface_Controller.ClientType Values
Value
Meaning
1
Avaya DEFINITY ECS, without Expert Agent Selection (EAS)
1
2
MCI
3
Sprint
4
Aspect CallCenter
5
Nortel Meridian
6
Rockwell Galaxy without priority enhancements (r1.3)
2
7
AT&T GTN
8
Generic Network Interface Controller (GenNIC)
9
Avaya G2
10
Rockwell Galaxy
11
Rockwell Spectrum
12
Avaya DEFINITY ECS, with Expert Agent Selection (EAS)