Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References

This manual uses the following conventions:

The following sections explain how to obtain documentation from Cisco Systems.

You can access the most current Cisco documentation on the World Wide Web at the following URL:

Translated documentation is available at the following URL:

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM 
package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may 
be more current than printed documentation. The CD-ROM package is available as a single unit

 

or 

through an annual subscription.

Boldface type is used for user 
entries, keys, buttons, and folder 
and submenu names.

Choose Script > Call Type Manager.

Italic type indicates one of the 
following:

A newly introduced term

For emphasis

A generic syntax item that 
you must replace with a 
specific value

A title of a publication

A skill group is a collection of agents 
who share similar skills.

Do not use the numerical naming 
convention that is used in the 
predefined templates (for example, 
persvc01).

IF (condition, true-value, 
false-value)

For more information, see the Cisco 
ICM Software Database Schema 
Handbook.

An arrow (>) indicates an item 
from a pull-down menu.

The Save command from the File menu is 
referenced as File > Save.