Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References

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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, 
go to the following URL:

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, 
technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC 
Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, 
product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably 
impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects 
of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations 
will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of 
service contracts, when applicable.

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself

, 

saving both cost and time. The 

site provides around-the-clock access to online tools, knowledge bases, and software. To access the 
Cisco TAC Web Site, go to the following URL:

All customers, partners, and resellers who have a valid Cisco services contract have complete access to 
the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site

 

requires a 

Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or 
password, go to the following URL to register:

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com 
registered user, you can open a case online by using the TAC Case Open tool at the following URL:

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC 
Web Site.