Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
About This Guide
Purpose
viii
CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
What if I can’t resolve the problem?
If the problem you are experiencing is not described in this guide, or the steps to
resolve the problem have not worked for you, there is help available. For
information on how to get technical assistance, see the
resolve the problem have not worked for you, there is help available. For
information on how to get technical assistance, see the
“Obtaining Technical
Assistance”
section.
Other Useful Resources
This guide presumes knowledge of the CTI OS system, and therefore cannot cover
every detail of the system architecture and environment.
every detail of the system architecture and environment.
displays useful
resource documentation for the ICM and CTI OS systems.
Table 1
ICM and CTI OS Resource Documentation
Topic
Document
ICM configuration
ICM Administration Guide for Cisco ICM Enterprise
Edition
Edition
Configuring CTI OS
CTI OS System Manager's Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions
Enterprise & Hosted Editions
CTI OS System
Architecture
Architecture
Refer to
Connection profiles
CTI OS System Manager's Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions
Enterprise & Hosted Editions
CTITest tool
Ctitest.txt file in Tools directory on CTI OS CD
Supported switches
Refer to
Peripheral types
Refer to