Brother HL-1870N User Guide

CHAPTER 13 TROUBLESHOOTING 

13-11

 

 

1.  The first step in troubleshooting is to make sure that you have a valid E-

mail connection on both the sending PC and the receiving print server. 
Try sending an E-mail message from the PC to a user at the remote site 
who can receive mail via the POP3 server. If this does not work, there 
may be an E-mail configuration problem on the PC, on the local E-mail 
server, or on the remote POP3 server. Double check to make sure that 
the E-mail parameters that you configured on the PC and on the remote 
print server match those that are configured on the E-mail servers. 

 

2.  If you can print small files OK but are having problems printing large 

files, the problem may be in the e-mail system! Some E-mail systems 
have difficulties printing large files. If the file does not reach its 
destination intact, then the problem is with the E-mail system. 

 

3.  You can also enable the partial e-mail print facility on your client PC, 

this will split the e-mail up into fragments which should then not 
overwhelm your e-mail server. To do this, select the property dialog of 
the Brother Internet Print Port.