Samsung UN55MU6500F e-Manual

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Finding the contact information for service

     

Settings

   

Support

   

About This TV

 

Try Now

You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's 
software version, information about Smart Hub, and other information you may need to get service support from a 
Samsung call agent or the Samsung website.

 

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You can also view information by scanning the QR code of your TV.

Requesting service

     

Settings

   

Support

   

Request Support

 

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You can request service when you encounter a problem with the TV. Select the item matching the problem that 
you encountered, and then select 

Request Now

 or 

Schedule Appointment

   

Send

. Your service request will be 

registered. A servicer near you will contact you to set up or confirm your service appointment. The Samsung Contact 
Center will contact you to set up or confirm your service appointment.

 

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You must agree to the terms and conditions for the service request.

 

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This function is not available in specific geographical areas.

 

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This function requires an Internet connection.

 

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You can also start this function by pressing and holding the 

 button for 5 or more seconds.

Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

     

Settings

   

Support

   

Self Diagnosis

 

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You can use the 

Picture Test

 to help diagnose video issues and the 

Sound Test

 to diagnose sound issues. You can also 

view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the 
Smart Hub and TV factory reset functions.