Samsung UA65KS7000W e-Manual

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Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting Support through Remote Management

     

Settings

   

Support

   

Remote Management

 

Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV 
remotely. Set it to 

On

. You will need to read and agree to the service agreement before using this feature.

 

"

This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can 
remotely:

 

●

Diagnose your TV

 

●

Adjust the TV settings for you

 

●

Perform a factory reset your TV

 

●

Install recommended firmware updates

How does Remote Support Work?

You can easily have a Samsung Tech service your TV remotely:

1. 

Call the Samsung Contact Centre and ask for remote support.

2. 

Open the menu on your TV and go to the 

Support

 section.

3. 

Select 

Remote Management

, and then read and agree to the service agreements. When the PIN 

screen appears, provide the PIN number to the agent.

4. 

The agent will then access your TV.

Troubleshooting

You can get various solutions against troubles while watching TV. In case of unknown troubles, contact Samsung Contact Centre.