Samsung UA65KS7000W e-Manual

Finding the contact information for service

Settings

Support

Contact Samsung

Try Now

You can view the address of the Samsung website, the call centre phone number, your TV's model number,
your TV's software version, the Smart Hub info, and other information you may need to get service support
from a Samsung call agent or the Samsung website.

You can also find information by reading the QR code of the product.

Requesting service

Settings

Support

Request Support

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This function is not available in specific geographical areas.

You can request a service when you encounter a problem with the TV. Select the item matching the
problem that you encountered, and then select

Request Now

Schedule Appointment

Send

. Your

service request will be registered.

You should agree to the terms and conditions for the service request.

Diagnosing the TV operation

You can see the output status for video and audio data. In addition, you can configure the settings for broadcasting
signal strength and Smart Hub & TV factory resets.

Settings

Support

Self Diagnosis

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You can check whether the display and sound of the TV are normally output. In addition, you can configure
the settings for Smart Hub and TV factory reset.

There Is a Problem with the Picture

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings

Support

Self Diagnosis

Start Picture Test

Before you review the list of problems and solutions below, use

Picture Test

to determine if the problem is

caused by the TV. The

Picture Test

displays a high definition picture you can examine for flaws or faults.

The problem

Try this!

Flickering and

Dimming

If your Samsung Television is flickering or dimming sporadically, you may need to

disable some of the energy efficiency features. Disable

Energy Saving Mode

(

Settings

System

Eco Solution

Energy Saving Mode

) or

Eco Sensor

(

Settings

System

Eco Solution

Eco Sensor

) or

Motion Lighting

(

Settings

System

Eco Solution

Motion Lighting