Nuance OmniPage 15 User Manual

◆ Use the software that came with your scanner to verify that the 

scanner works properly before using it with OmniPage.

◆ Make sure you have the correct drivers for your scanner, printer, 

and video card. Visit ScanSoft’s web page through the Help 
menu and consult its scanner section for more information.

◆ Defragment your hard disk. See Windows online Help for more 

information.

◆ Uninstall and reinstall OmniPage, as described in the section, 

Restarting Windows 98, Me, 2000, XP or 2003 Server in its safe mode  
allows you to test OmniPage on a simplified system. This is 
recommended when you cannot resolve crashing problems or if 
OmniPage has stopped running altogether. See Windows online Help for 
more information.

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Restart your computer in safe mode by pressing F8 immediately after 
you see the ‘Starting Windows’ message.

Launch OmniPage and try performing OCR on an image. Use a 
known image file, for instance one of the supplied sample image files.

• If OmniPage does not launch or run properly in safe mode, 

then there may be a problem with the installation. Uninstall 
and reinstall OmniPage, and then run it in Windows safe 
mode.

• If OmniPage runs in safe mode, then a device driver on your 

system may be interfering with OmniPage operation. 
Troubleshoot the problem by restarting Windows in Step-by-
Step Confirmation mode. See Windows online Help for more 
information.