3com 3CRWE825075A User Manual
53
A
CCESS
S
OFTWARE
D
OWNLOADS
Software Updates are the bug fix / maintenance releases for the version of software
initially purchased with the product. In order to access these Software Updates you
must first register your product on the 3Com web site at http://eSupport.3com.com/.
initially purchased with the product. In order to access these Software Updates you
must first register your product on the 3Com web site at http://eSupport.3com.com/.
First time users will need to apply for a user name and password. A link to softwae
downloads can be found from this http://eSupport.3com.com/ page, or located from
the www.3Com.com home page.
downloads can be found from this http://eSupport.3com.com/ page, or located from
the www.3Com.com home page.
Software Upgrades are the software releases that follow the software version included
with your original product. In order to access upgrades and related documentation you
must first purchase a service contract from 3Com or your reseller.
with your original product. In order to access upgrades and related documentation you
must first purchase a service contract from 3Com or your reseller.
C
ONTACT
U
S
3Com offers telephone, e-mail and internet access to technical support and repair
services. To access these services for your region, use the appropriate telephone
number, URL or e-mail address from the list below. You will find a current directory of
support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
services. To access these services for your region, use the appropriate telephone
number, URL or e-mail address from the list below. You will find a current directory of
support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
T
ELEPHONE
T
ECHNICAL
S
UPPORT
AND
R
EPAIR
To obtain telephone support as part of your warranty and other service benefits, you
must first register your product at http://eSupport.3com.com/
must first register your product at http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information ready:
To send a product directly to 3Com for repair, you must first obtain a return
authorization number (RMA). Products sent to 3Com, without authorization numbers
clearly marked on the outside of the package, will be returned to the sender unopened,
at the sender’s expense. If your product is registered and under warranty, you can
obtain an RMA number online at http://eSupport.3com.com/ First time users will
need to apply for a user name and password.
authorization number (RMA). Products sent to 3Com, without authorization numbers
clearly marked on the outside of the package, will be returned to the sender unopened,
at the sender’s expense. If your product is registered and under warranty, you can
obtain an RMA number online at http://eSupport.3com.com/ First time users will
need to apply for a user name and password.
These numbers are correct at the time of publication. Find a current directory of
support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/