Avira antivir premium 10 User Manual
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8 FAQ, Tips
This chapter contains important information on troubleshooting and further tips on
using your AntiVir program.
see Chapter Troubleshooting
see Chapter Keyboard commands
see Chapter Windows Security Center
see Chapter Troubleshooting
see Chapter Keyboard commands
see Chapter Windows Security Center
8.1 Help in case of a problem
Here you will find information on causes and solutions of possible problems.
–
The error message The license file cannot be opened appears.
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AntiVir MailGuard does not work.
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An email sent via a TSL connection has been blocked by MailGuard.
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Webchat is not operational: Chat messages will not be displayed
The error message
The license file cannot be opened
appears.
Reason: The file is encrypted.
To activate the license, you do not need to open the file, but rather you save it in
the program directory.
The error message
Connection failed while downloading the file ...
appears
when attempting to start an update.
Reason: Your Internet connection is inactive. No connection to the web server on the
Reason: Your Internet connection is inactive. No connection to the web server on the
Internet can therefore be established.
Test whether other Internet services such as WWW or email work. If not, re-
establish the Internet connection.
Reason: The proxy server cannot be reached.
Reason: The proxy server cannot be reached.
Check whether the login for the proxy server has changed and adapt it to your
configuration if necessary.
Reason: The update.exe file is not fully approved by your personal firewall.
Reason: The update.exe file is not fully approved by your personal firewall.
Ensure that the update.exe file is fully approved by your personal firewall.
Otherwise:
Check your settings in the Configuration (expert mode) under
General::UpdateYour settings.
Viruses and malware cannot be moved or deleted.
Reason: The file was loaded by windows and is active.
Reason: The file was loaded by windows and is active.