Avira antivir premium 10 Manuale Utente

8 FAQ, Tips

This chapter contains important information on troubleshooting and further tips on

using your AntiVir program.
see Chapter Troubleshooting
see Chapter Keyboard commands
see Chapter Windows Security Center

8.1 Help in case of a problem

Here you will find information on causes and solutions of possible problems.

–

The error message The license file cannot be opened appears.

–

AntiVir MailGuard does not work.

–

An email sent via a TSL connection has been blocked by MailGuard.

–

Webchat is not operational: Chat messages will not be displayed

The error message

The license file cannot be opened

appears.

Reason: The file is encrypted.

To activate the license, you do not need to open the file, but rather you save it in

the program directory.

The error message

Connection failed while downloading the file ...

appears

when attempting to start an update.
Reason: Your Internet connection is inactive. No connection to the web server on the

Internet can therefore be established.

Test whether other Internet services such as WWW or email work. If not, re-

establish the Internet connection.
Reason: The proxy server cannot be reached.

Check whether the login for the proxy server has changed and adapt it to your

configuration if necessary.
Reason: The update.exe file is not fully approved by your personal firewall.

Ensure that the update.exe file is fully approved by your personal firewall.

Otherwise:

Check your settings in the Configuration (expert mode) under

General::UpdateYour settings.

Viruses and malware cannot be moved or deleted.
Reason: The file was loaded by windows and is active.