HP 1700-24 User Manual

3-1

Troubleshooting

This section describes how to troubleshoot the switch. You can perform more 
in-depth troubleshooting on the switch using the software tools available with 
the switch, from the built-in Web browser interface.

This chapter describes the following:

■

basic troubleshooting tips (

■

forgotten the IP address or password (

■

testing the switch by resetting it (

■

ProCurve Networking Customer Support Services (

)

Basic Troubleshooting Tips

Common problems and their solution are listed in the following table.

For more information on possible network problems and their solutions, refer 
to the technical note “Troubleshooting LAN Performance and Intermittent 
Connectivity Problems”, which can be found on the ProCurve Networking 
Web site, 

, in the Information Library section.

Cannot connect using the 
Web browser.

• Be sure you have configured the agent with a valid IP 

address, subnet mask and default gateway.

• If you are trying to connect to the agent via the IP 

address for a tagged VLAN group, your management 
station must include the appropriate tag in its 
transmitted frames.

• Check that you have a valid network connection to the 

switch.

• Check network cabling between the management 

station and the switch.