HP pavilion ze5100 Service Manual
Troubleshooting and Maintenance
Troubleshooting Your Computer
Troubleshooting Your Computer
108
Reference Guide
•
Test the PC card with the e-Diagtools diagnostics. See “Testing the Hardware” on
page 116.
page 116.
If an I/O card stops communicating properly
•
The card may have been reset if the computer suspended or turned off. Exit any
applications, and then remove and reinsert the card.
applications, and then remove and reinsert the card.
If a PC card modem is not working
•
Disable the internal modem:
1.
Open the hardware Device Manager: click Start, Control Panel, Performance and
Maintenance, System (Windows XP) or Start, Settings, Control Panel, System
(Windows 2000).
Maintenance, System (Windows XP) or Start, Settings, Control Panel, System
(Windows 2000).
2.
Double-click Modem to list the current modem devices.
3.
Double-click the internal modem, and then select the option to disable the modem.
If an I/O card stops communicating properly
•
Exit and restart the application. The card may have been reset if the computer
suspended or turned off.
suspended or turned off.
•
Check settings in Control Panel.
Performance Problems
For best performance, your computer should have at least 128 MB of memory (RAM).
If the computer pauses or runs sluggishly
•
This may be normal Windows behavior. Background processing can affect response
time.
time.
•
Certain background operations (such as a virus-scanning program) can affect
performance.
performance.
•
Press CTRL+ALT+DEL and use Task Manager to see if an application is not
responding.
responding.
•
Restart the computer: click Start, Turn Off Computer (or Shut Down), Restart.
•
Some file browsers respond slowly while processing graphics or waiting for broken
network connections to time out.
network connections to time out.