Canon digital rebel xt User Manual
5
5-1
Troubleshooting and Uninstalling the Software
This chapter provides troubleshooting and explains how to uninstall the
software.
software.
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Click on the item to display its page.
Troubleshooting
If you could not complete the installation correctly, or communication between the camera and
computer fails, or software doesn’t run properly, consult the items described below.
computer fails, or software doesn’t run properly, consult the items described below.
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For instructions on installing, refer to the “Software Guide”’ supplied with your camera.
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Are you logged into an account other than the Administrator account?
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You cannot install software unless you are logged into an account with Administrator
privileges. Log in again into an account with Administrator privileges.
For how to log in and how to specify Administrator settings, refer to the User’s Manual for
the Macintosh computer you are using or for OS X.
privileges. Log in again into an account with Administrator privileges.
For how to log in and how to specify Administrator settings, refer to the User’s Manual for
the Macintosh computer you are using or for OS X.
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Does your computer comply with these requirements?
Cameras other than EOS-1D series cameras
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A Macintosh with a USB port as a standard feature.
* Operation is not guaranteed when connecting to a Macintosh other than the one
* Operation is not guaranteed when connecting to a Macintosh other than the one
described above.
EOS-1D series cameras
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A Macintosh with a FireWire (IEEE1394) port as a standard feature.
* Operation is not guaranteed when connecting to a Macintosh other than the one
* Operation is not guaranteed when connecting to a Macintosh other than the one
described above.
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Are the camera and computer connected correctly?
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Connect the camera to your computer correctly using the dedicated cable (p.1-2).
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Have you made the correct communication settings for cameras that
require communication settings?
require communication settings?
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Set the camera’s communication mode to [PC connect.] or [PC connection] for the EOS
5D and EOS DIGITAL REBEL XT/350D DIGITAL, and to [Normal] for the EOS 20D, EOS
DIGITAL REBEL/300D DIGITAL and EOS 10D (p.1-1).
With the EOS 10D, you must also change the firmware to version 2.0.0 or later. For
details on changing, refer to the Canon web site.
5D and EOS DIGITAL REBEL XT/350D DIGITAL, and to [Normal] for the EOS 20D, EOS
DIGITAL REBEL/300D DIGITAL and EOS 10D (p.1-1).
With the EOS 10D, you must also change the firmware to version 2.0.0 or later. For
details on changing, refer to the Canon web site.
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Is there sufficient charge left in the camera battery?
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Your computer does not supply power to the camera. Connect the AC Adapter Kit
(optional) for the EOS 5D, EOS DIGITAL REBEL XT/350D DIGITAL, EOS 20D, EOS
DIGITAL REBEL/300D DIGITAL and EOS 10D, the DC Coupler supplied with the
(optional) for the EOS 5D, EOS DIGITAL REBEL XT/350D DIGITAL, EOS 20D, EOS
DIGITAL REBEL/300D DIGITAL and EOS 10D, the DC Coupler supplied with the
Installation failed.
I have installed the software but the camera and
computer cannot communicate.
computer cannot communicate.
camera for the EOS D60 and EOS D30, and the DC Coupler Kit supplied with the
camera for the EOS-1D series cameras. Alternatively, insert a charged battery and
connect your computer and camera.
camera for the EOS-1D series cameras. Alternatively, insert a charged battery and
connect your computer and camera.
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Do you have more than one camera connected to your computer?
If you connect more than one camera to the same computer, the driver and camera may not
operate normally.
operate normally.
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Quit the software and disconnect all the dedicated cables. Then connect only one
camera to the same computer again.
camera to the same computer again.
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Are you using a first-generation iMac without having updated the firmware?
Update the firmware using the iMac Firmware Update.
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Download the iMac Firmware Update from the Apple web site.
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Is the preferences file for the software corrupted?
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The preferences file for your software may be damaged.
Quit all active programs and disconnect all the dedicated cables from your computer,
delete the files of the software that is not functioning correctly from the [Preferences]
folder, and then restart the software.
Open the hard disk drive where the system is saved X the [Users] folder X Folder for the
logged in user X the [Library] folder X the [Preferences] folder and then delete the target
file.
For Macintosh OS X 10.2, double-click the hard disk drive where the system is saved X
click the [Home] button X the [Library] folder to open the [Preferences] folder and delete
the target files.
Quit all active programs and disconnect all the dedicated cables from your computer,
delete the files of the software that is not functioning correctly from the [Preferences]
folder, and then restart the software.
Open the hard disk drive where the system is saved X the [Users] folder X Folder for the
logged in user X the [Library] folder X the [Preferences] folder and then delete the target
file.
For Macintosh OS X 10.2, double-click the hard disk drive where the system is saved X
click the [Home] button X the [Library] folder to open the [Preferences] folder and delete
the target files.
• Canon CameraCom Pref
Preferences file shared by all software programs for
• EOS CameraCom Pref
communications
• ImageBrowser Preferences
Preferences file for the ImageBrowser
• CameraWindow Pref
Preferences file for the CameraWindow
• RAW Image Task Pref
Preferences file for the RAW Image Task
• com.canon.EOS Capture.plist Preferences file for the EOS Capture
• PhotoStitch Pref
Preferences file for the PhotoStitch
The software doesn’t run properly or doesn’t run at all.