Canon imageclass 2300 Information Guide

When Problems Occur during Fax Operations

The documents you received are of poor quality.

 

Cause 1

Is your toner cartridge running low on toner?

 

Remedy

Remove your toner cartridge and gently tilt it from side to side five or six times 
to redistribute the remaining toner. If this does not solve the problem, replace 
with a new toner cartridge.

 

Cause 2

Is the platen glass of the other party's fax machine clean?

 

Remedy

Copy a document on your machine. If the document is clean, the problem lies 
with the sender's fax machine. Contact the sender, and ask them to clean their 
fax machine.

Your machine switches to memory substitution reception even though paper is present.

 

Cause

Are the setting options to select the DRAWER ELIGIBLTY correct?

 

Remedy

Correct the fax reception options for selecting the DRAWER ELIGIBLTY. 

You cannot receive a confidential document in your confidential mailbox.

 

Cause 1

Is a confidential mailbox set?

 

Remedy

Check your confidential mailbox settings.

 

Cause 2

Did the other party specify the correct subaddress and password for your 
confidential mailbox?

 

Remedy

Contact the other party and check.

You cannot perform polling.

 

Cause 1

Did you specify the other party's subaddress or password correctly?

 

Remedy

Check the other party's registered subaddress or password and specify the 
same number.

 

Cause 2

Is the other party's fax machine set to automatic reception?

 

Remedy

Contact the other party and check.

 

Cause 3

Is a document set on the other party's machine?

 

Remedy

Contact the other party and check.

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