Samsung OfficeServ 7100 User Manual

CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX and PBX feature access codes
including the command for hook-flash (FLASH) can be stored under one touch buttons. Toll restriction pro-
gramming can ignore PBX or CENTREX access codes so that toll calls can be controlled when using these
services.

Keyset users may manually dial additional digits following a speed dial call or chain together as many speed
dial numbers as are required.

The chain forward option determines whether a forwarded intercom call that subsequently forwards to
voicemail will target the original stations mailbox or the second stations mailbox.

The system allows a maximum of 30 station classes of service. Each class of service can be customized in
memory to allow or deny access to features and to define a station’s dialing class. Each station can be
assigned different classes of service for day and night operation.

The MP10 provides two relays that may be programmed to control a customer-provided common bell or
common audible device. These contacts must be programmed as members of a station group and may pro-
vide steady or interrupted closure.

Computer Telephone Integration (CTI) allows integration between the OfficeServ 7100 and a personal com-
puter (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications that
use the CID information to display computer records in conjunction with the presentation of the call to the
station on the OfficeServ 7100.

Samsung’s proprietary CTI Server Application that manages all call control functions between the OfficeServ
7100 Main Processor and all OfficeServ

™ 

CTI Applications.

OfficeServ DataView is a web enabled Call Center and system traffic reporting package. The DataView appli-
cation provides live connection status and features usage statistics as well as a wide variety of detailed his-
torical reports. The DataView application server runs on Microsoft IIS web server software, which is included
in Windows 2000, XP Professional and 2003.

OfficeServ EasySet is a web enabled application that allows keyset customization from virtually any location.
The EasySet application server runs on Microsoft IIS web server software, which is included with Windows
2000, XP Professional, and 2003.

OfficeServ Call is a call manager application with support for contact management, inbound screen pop, out-
bound dialing via the desktop, scheduling, and call logging, as well as providing access to some digital tele-

4.12