Sony NWZ-A826 User Manual

Page of 161
NWZ-A826 / A 828 / A829.GB.3-289-807-11(1)
Troubleshooting
1
 
1
 
Symptom
Cause/Remedy
Noise is generated.
 A de
vice emitting radio signals, such as a mobile 
phone is being used near the player.
 When using devices such as mobile phones, keep 
them away from the player.
 Music data imported from CDs, etc., is damaged.
 Delete the data, then import and transfer it again.  
When importing data to your computer, close any 
other applications to avoid data damage.
 T
ransferred files are not in a playable format. For 
details, see “Supported file format” of 
“Specifications” ( page 154).
 Convert the ATRAC audio data using the 
supplied MP3 Conversion Tool.
 Some songs may not play back, depending on 
certain file specifications.
 Bluetooth connection is unstable.
 You may hear noise under certain communicating 
conditions. Change the location and restart 
communication.
“VPT(Surround)” setting 
or “Clear Stereo” function 
is not effective.
 W
hen outputting to external audio speakers using 
the optional cradle, “VPT(Surround)” settings and 
the “Clear Stereo” function may not be effective 
because the player is designed for compatible 
headphones only. This is not a malfunction.
 I
f you have not applied the sound effects in “Sound 
Effect Preset,” “VPT(Surround)” does not work 
during Bluetooth communication ( page 92).
Cannot see the video, but 
can hear it.
 Th
e file is a .3gp file. (.3gp only supports audio.)
 The video file is not in a video folder.
 Place the video files in a video folder by dragging 
and dropping.
Buttons do not work.
 The HOLD switch is set to the HOLD position.
 Slide the HOLD switch to the opposite position 
 The player contains moisture condensation.
 Wait a few hours to let the player dry.
 Th
e remaining battery power is low or insufficient.
 Charge the battery by connecting the player to a 
running computer ( page 114).
 If you charge the battery and nothing changes, 
press the RESET button to reset the player ( 
 W
hile “Connecting” is being displayed, you cannot 
operate the player. 
 Disconnect the USB connection, then operate the 
player.
Continued 
Operation 
(continued)
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