Denon AVR-1312 User Manual

56

GAudioH

Audio is not output.

• Check the connections for all devices.

• Check the speaker connections and configurations.

• Check whether the audio device power is turned on.
• Adjust the master volume.
• Cancel the mute mode.
• Select a suitable input source.
• Select a suitable input mode.
• Disconnect the headphones. No sound is output from the speakers 

or the PRE OUT connectors when headphones are connected.

C

 

4

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3

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No sound is 
produced from 
surround speaker.

• Check if the surround speakers are connected to the SURROUND 

terminals.

–

No sound is 
produced from 
surround back 
speaker.

• Set “Speaker Config.” – “Surround Back” on the menu to 

something other than “None”.

• Set the surround mode to something other than “STEREO”.

C

6

No sound is 
produced from 
subwoofer.

• Check the subwoofer connections.

• Turn on the subwoofer’s power.
• Set “Speaker Config.” – “Subwoofer” on the menu to “Yes”.
• If “Front” and “Center” for “Speaker Config.” are set to “Large”, 

and “SW Mode” is set to “LFE”, no sound may be output from 
the subwoofers, depending on the input signal or selected 
surround mode.

C

 

3

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, 

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4

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6

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6

DTS sound is not 
output.

• Set “Decode Mode” on the menu to “Auto” or “DTS”.

Dolby TrueHD, DTS-
HD, Dolby Digital 
Plus audio is not 
output.

• Make HDMI connections.

Dolby PL

g mode or 

DTS NEO:6 mode 
cannot be selected. 

• Check that “Speaker Config.” – “Center” or “Surround” is set 

to other than “None”. If the speaker system is 2.0/2.1ch, this 
surround mode cannot be selected. 

• When headphones are used, Dolby PL

g or DTS NEO:6 cannot be 

selected. 

C

5

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RESTORER cannot 
be selected. 

• Check that an analog signal or PCM signal (fs=44.1/48 kHz) is 

input. For playback of multichannel signals such as Dolby Digital 
or DTS surround, RESTORER cannot be used. 

GRadioH

Reception fails, or 
there is a lot of noise 
or distortion.

• Change the antenna orientation or position.
• Separate the AM loop antenna from the unit.
• Use an FM outdoor antenna.
• Separate the antenna from other connection cables.

GControl dock for iPodH

iPod cannot be 
played.

• Check the iPod connections.
• Insert the AC adaptor of the iPod control dock into the power 

outlet.

• Switch the input source to “DOCK”.

–

“Connection Error” 
is displayed.

• Unable to communicate properly. Turn off the power to this unit, 

disconnect the iPod and then reconnect it.

• The iPod is not responding. Turn off the power to this unit, 

disconnect the iPod and then reconnect it.

–

–

“Not Support” is 
displayed.

• The iPod connected to the unit is not compatible. Please make 

sure the iPod you are connecting is compatible.

• The software version of the connected iPod is an old one. Please 

update to the latest version.

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GRemote Control UnitH

The set cannot be 
operated with the 
remote control unit.

• Batteries are worn out. Replace with new batteries.
• Operate the remote control unit within a distance of about 

 

23 ft/7 m from this unit and at an angle of within 30°.

• Remove any obstacle between this unit and the remote control 

unit.

• Insert the batteries in the proper direction, checking the 

q and 

w marks.

• The set’s remote control sensor is exposed to strong light (direct 

sunlight, inverter type fluorescent bulb light, etc.). Move the set 
to a place in which the remote control sensor will not be exposed 
to strong light.