Panasonic KX-MB2000HX User Manual

Problem

Cause & Solution

When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM9N.

R You must set remote fax activation to ON (feature #434 on page 64)

beforehand.

R Press MGNMBNM9N firmly.
R You may have changed the remote fax activation code from MGNMBNM9N

(default setting). Verify the remote fax activation code (feature #434 on
page 64).

I cannot hear a dial tone.

R The telephone line cord is connected to the [EXT] jack on the unit. Connect

to the [LINE] jack (page 17).

R If you use a splitter/coupler to connect the unit, remove the splitter/coupler

and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.

R Disconnect the unit from the telephone line and connect a known working

telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.

R The power cord or telephone line cord is not connected. Check the

connections (page 17).

R If you connected the unit through a computer modem, connect the unit

directly to a telephone line jack.

I cannot make calls.

R The dialling mode setting may be wrong. Change the setting (feature #120

on page 18).

The unit does not ring.

R The ringer volume is turned OFF. Adjust it (page 21).

The other party complains
they only hear a fax tone and
cannot talk.

R FAX ONLY mode is set (page 48). Tell the other party the number is only

used for faxes.

The MRedialN or MPauseN
button does not function
properly.

R If this button is pressed during dialling, a pause will be inserted. If pressed

immediately after a dial tone is obtained, the last number dialled will be
redialled.

I cannot receive a fax
document on the computer.

R Make sure the following features are set beforehand.

– PC fax reception (feature #442 on page 65)
– Computer setting for the PC fax reception (feature #443 on page 24)

I cannot display a received fax
document on the web
browser (KX-MB2030 only).

R Make sure the following features are set beforehand.

– Fax preview mode (feature #448 on page 53)
– Web fax preview access code (feature #450 on page 53)

R You cannot display a received fax document on the web browser during

printing, copying or scanning. Try again after printing, copying or scanning.

I cannot erase a received fax
document on the web
browser (KX-MB2030 only).

R View, print or save a received fax document before erasing (page 53).

10. Help