DELL 3000 User Manual
5-4
Dell Inspiron 3000 Reference and Troubleshooting Guide
The AutoTech service is available 24 hours a day, seven
days a week. You can also access this service through the
technical support service. For the telephone number to
call, see “Dell Contact Numbers” found later in this
chapter.
days a week. You can also access this service through the
technical support service. For the telephone number to
call, see “Dell Contact Numbers” found later in this
chapter.
NOTE: AutoTech is not always available in all locations
outside the continental U.S. Please call your local Dell
representative for information on availability.
outside the continental U.S. Please call your local Dell
representative for information on availability.
TechFax Service
Dell takes full advantage of fax technology to serve you
better. Twenty-four hours a day, seven days a week, you
can call the Dell TechFax line toll-free for all kinds of
technical information.
better. Twenty-four hours a day, seven days a week, you
can call the Dell TechFax line toll-free for all kinds of
technical information.
Using a touch-tone phone, you can select from a full
directory of topics. The technical information you request
is sent within minutes to the fax number you designate.
TechFax information includes:
directory of topics. The technical information you request
is sent within minutes to the fax number you designate.
TechFax information includes:
•
Interrupt maps and specifications.
•
Technical notes on system compatibility and
revisions.
revisions.
•
News on updates for operating systems and applica-
tion programs.
tion programs.
•
Descriptions of available technical training classes.
For Dell-certified technicians, TechFax offers infor-
mation such as parts lists, drawings, and
maintenance and repair data.
For Dell-certified technicians, TechFax offers infor-
mation such as parts lists, drawings, and
maintenance and repair data.
For the TechFax telephone number, see “Dell Contact
Numbers” found later in this chapter.
Numbers” found later in this chapter.
NOTE: TechFax is not always available in all locations
outside the continental U.S. Please call your local Dell
representative for information on availability.
outside the continental U.S. Please call your local Dell
representative for information on availability.
TechConnect BBS
Use your modem to access Dell’s TechConnect Bulletin
Board Service (BBS) 24 hours a day, seven days a week.
The service is menu-driven and fully interactive. The
modem settings for the BBS are 8 bit, no parity, 1 stop bit.
Board Service (BBS) 24 hours a day, seven days a week.
The service is menu-driven and fully interactive. The
modem settings for the BBS are 8 bit, no parity, 1 stop bit.
You can use the BBS to do the following:
•
Send questions to a Dell technician
•
Request a follow-up call or leave a message for a
Dell technical support specialist
Dell technical support specialist
•
Order parts
•
Download basic input/output system (BIOS) and
video driver upgrades
video driver upgrades
•
Download updates
For the BBS telephone number, see “Dell Contact Num-
bers” found later in this chapter.
bers” found later in this chapter.
NOTE: The TechConnect BBS is not always available in
all locations outside the continental U.S. Please call your
local Dell representative for information on availability.
all locations outside the continental U.S. Please call your
local Dell representative for information on availability.
Automated Order-Status System
You can call this automated service to check on the status
of any Dell products that you have ordered. A recording
prompts you for the information needed to locate and
report on your order. For the telephone number to call,
see “Dell Contact Numbers” found later in this chapter.
of any Dell products that you have ordered. A recording
prompts you for the information needed to locate and
report on your order. For the telephone number to call,
see “Dell Contact Numbers” found later in this chapter.
NOTE: The Automated Order-Status System is not
always available in all locations outside the continental
U.S. Please call your local Dell representative for infor-
mation on availability.
always available in all locations outside the continental
U.S. Please call your local Dell representative for infor-
mation on availability.
Technical Support Service
Dell’s industry-leading hardware technical support ser-
vice is open 24 hours a day, seven days a week. At any
hour of any day, a Dell technical expert is ready with the
answers to your questions about Dell hardware.
vice is open 24 hours a day, seven days a week. At any
hour of any day, a Dell technical expert is ready with the
answers to your questions about Dell hardware.
Our technical support staff pride themselves on their
track record: more than 90 percent of all problems and
questions are taken care of in just one toll-free call, usu-
ally in less than ten minutes. When you call, our experts
can refer to records we keep on your specific Dell system
to better understand your particular question. Our techni-
cal support staff use computer-based diagnostics to
provide fast, accurate answers to your questions.
track record: more than 90 percent of all problems and
questions are taken care of in just one toll-free call, usu-
ally in less than ten minutes. When you call, our experts
can refer to records we keep on your specific Dell system
to better understand your particular question. Our techni-
cal support staff use computer-based diagnostics to
provide fast, accurate answers to your questions.
To contact Dell’s technical support service, first refer to
the section titled “Before You Call” and then call the
number for your country as listed in “Dell Contact Num-
bers” found later in this chapter. (For information about
receiving technical assistance in the U.K., refer to the
Placing a Service Call card that came with your
computer.)
the section titled “Before You Call” and then call the
number for your country as listed in “Dell Contact Num-
bers” found later in this chapter. (For information about
receiving technical assistance in the U.K., refer to the
Placing a Service Call card that came with your
computer.)
NOTE: Technical support services may vary outside the
continental U.S. Contact your local Dell representative
for more information.
continental U.S. Contact your local Dell representative
for more information.
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