Toshiba e-studio 165 User Manual

Troubleshooting    55

This problem can arise as the result of a hardware malfunction, a network communication or 
configuration problem. Before troubleshooting the client error, ask your administrator to trouble-
shoot the hardware or network errors.

The following checklist helps you identify the source of the error and directs to you where you 
can find more information about resolving it.

If the printer driver on a client workstation points to the wrong network port, jobs do not appear in 
the current jobs queue or print out.

1. Open the Printers folder from the Control Panel.
2. Right-click the printer driver icon.
3. Select Properties from the shortcut menu.
4. Depending on the operating system, select the following tab:

- In Windows 98/Me — Select Details. Browse to select the printer or Novell queue.
- In Windows NT 4.0/2000/XP/Server 2003 — Select Ports. Add a new port and map it to 

the printer.

5. Make sure that the path to the printer and the device name are correct.

\\<device name>\print

- Where <device name> is the same as the device name set from the Control Panel.

6. Click the General Tab and click Print Test Page to confirm that the settings are correct.

1

Did you mapped to the correct 
network port?

1

Is this equipment you created 
selected in the Chooser?

Refer to “Installing the 
printer on Mac OS 8.6/9.x” 
in the Printing Guide.