Pitney Bowes DM1000 User Manual

Wrong ad or inscrip-

tion, yet appears in 

menu list.

Mailing system is reset to factory 

default mode.

1. Select desired graphic. 

2. Push the Menu key. 

3. Select Meter Stamp Options. 

4. Select Advertisements or Inscriptions. 

5. Change the Normal Preset Timeout. See 

 for more 

information.

No postage was 

printed on the piece 

of mail.

•

Mail is too heavy for selected 

class, OR

•

Mail is too light for selected 

class.

Select a new class. Press Start to continue. 

Negative weight or 

calibration error.

WOW® scale not at zero weight.

Press the Menu key and select Zero Scale. 

If not resolved, call for service.

Invalid weight.

Weight is invalid for selected 

class.

Select a new class. Press Start to continue. 

Unstable weight.

Scale cannot define weight.

Be sure system is steady. Make sure there is 

not air movement over and around the system.

WOW® won’t dis-

play zero.

•

Vibration interference 

occurred on the table.

•

Something is touching weigh-

ing area or machine exit.

•

Wind current over platform 

from fan, air duct.

•

Tapping mail on machine 

cover.

Press the Menu key and select Zero WOW.

Scale won’t display 

zero.

•

Vibration interference 

occurred on the table.

•

Something is touching weigh-

ing area or machine exit.

•

Wind current over platform 

from fan, air duct.

Press the Menu key and select Zero Scale.

Re-zero failed.

Scale cannot define zero weight.

Call for service.