Motorola dtr series dtr550 User Manual
Chapter 6 Troubleshooting
Symptom
Try This:
Display shows "User Not
Available" when PTT pressed
Available" when PTT pressed
Target radio is in a call, try again after 30 seconds to determine if call has been
completed. Target radio is out of range. At least one radio (Private or Group call)
must be turned on and within range to transmit.
completed. Target radio is out of range. At least one radio (Private or Group call)
must be turned on and within range to transmit.
No Power
Recharge or replace Li-Ion battery.
Message not transmitted
Make sure Push to Talk is completely pressed while transmitting.
Recharge or replace battery. Verify that radio is programmed correctly.
Recharge or replace battery. Verify that radio is programmed correctly.
Cannot receive Private calls
Verify that the radio is on your home channel.
Cannot receive Public Group
Make sure that the PublicGroup has the same Channel and PublicGroup ID.
Cannot access Remote Monitor,
Time or Remote Disable
(DTR650 only)
Time or Remote Disable
(DTR650 only)
Make sure that Manager Mode has been enabled in Programming.
Time Update not received
Private ID of the transmitting radio must be in the Contact List of a receiving radio
to accept a Time / Date update.
to accept a Time / Date update.
Limited talk range
Steel and/or concrete structures, heavy foliage, buildings, or vehicles decrease
range. Check for clear line of sight to improve range.
range. Check for clear line of sight to improve range.
Message not received
Confirm radios have been properly programmed.
Recharge or replace battery.
Recharge or replace battery.
Poor audio quality
Radios are too close together. They must be at least 5 feet apart.
Radios are too far apart or obstacles are interfering with transmission.
Radios are too far apart or obstacles are interfering with transmission.
Low batteries
Recharge or replace batteries. Extreme operating temperatures affect battery life.
Cannot see all PrivateGroups in
Contact List
Contact List
Manager Mode must be enabled to see PrivateGroups not on your home channel
or of which you are not a member.
or of which you are not a member.
Serial Clone failed
Make sure clone cable is properly connected.
Display shows "Please Try
Again" when PTT pressed
Again" when PTT pressed
The radio is busy. Try calling again.
Cannot see any Private contacts
in the Contact List
in the Contact List
Check to see if the Private contact is set to Group Only. A Private contact that is set
to Group Only will not see Private contacts in the Contact List.
to Group Only will not see Private contacts in the Contact List.
Cannot add maximum number of
PrivateGroups
PrivateGroups
To increase communications security, PrivateGroups reuse Private IDs in the
system. Therefore, the number of PrivateGroups allowed cannot be more than the
number of Private contacts in the system. Adding more Private contacts will allow
more PrivateGroups to be entered, until the maximum is reached.
system. Therefore, the number of PrivateGroups allowed cannot be more than the
number of Private contacts in the system. Adding more Private contacts will allow
more PrivateGroups to be entered, until the maximum is reached.
Display shows “ID Not Available”
when trying to add a
PrivateGroup
when trying to add a
PrivateGroup
No ID is available since all have already been used to create a
PrivateGroup. Adding more Private contacts allows more additional
PrivateGroups, until the maximum amount.