Runco plasmawall xp-50dhd, xp-50dhdxa, xp-65dhd, xp-65dhdxa, xp-103dhd User Manual

Table 5-1 provides some general guidelines for troubleshooting problems you may 
encounter with the PlasmaWall. If the suggested solutions fail to resolve the problem or if 
you encounter an issue not described here, please contact your Runco dealer or Runco 
Technical Support.  

The display does not turn on 
after initial installation. 

• The PlasmaWall is not 

plugged in or the AC outlet 
is not active. 

 

• The DHD Controller is not 

plugged in or the AC outlet 
is not active. 

 

• The  remote  control 

batteries have run out. 

• The serial connection from 

the DHD Controller to the 
PlasmaWall is incorrect. 

• Ensure that the 

PlasmaWall is plugged in 
and that the AC outlet is 
active. 

• Ensure that the DHD 

Controller is plugged in 
and that the AC outlet is 
active. 

• Replace the batteries. 

 

• Ensure that the RS-232 

output from the DHD 
Controller is properly 
connected to the RS-232C 
input on the PlasmaWall 
(see Figure 3-4 or Figure 
3-5). 

The PlasmaWall and DHD 
Controller are both on, but 
there is no picture and 
on-screen menus do not 
appear. 

• Faulty or incorrect video 

connection between the 
DHD Controller and the 
PlasmaWall. 

 

 

• Ensure that the HDMI 

output from the DHD 
Controller is properly 
connected to the SLOT 2 
input on the PlasmaWall 
(see Figure 3-4 or Figure 
3-5). 

The display is on and menus 
appear, but there is no 
picture. 

• Incorrect source selection. 
• Source component is not 

turned on. 

• Source component is 

connected incorrectly or 
not at all. 

• Select the correct source. 
• Turn on the source 

component. 

• Check connections from 

source component to DHD 
Controller. 

Image is too bright and/or 
lacks definition in the bright 
areas of the image. 

• Contrast is set too high. 

• Lower the contrast setting.

Image appears “washed out” 
and/or dark areas appear too 
bright. 

• Brightness is set too high. 

• Lower the brightness 

setting. 

Colors in the image are 
swapped; for example, reds 
appear blue or vice versa. 

• The Red/Pr, Green/Y or 

Blue/Pb outputs from the 
source are connected to 
the wrong inputs on the 
DHD Controller. 

• Ensure that the source 

outputs are connected to 
the correct DHD Controller 
input.