Nortel Networks P0857846 User Manual

34 / Answering calls

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

You can answer any telephone that is ringing in your Norstar 
system.

•

Press

 

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Enter the internal number of the ringing telephone. 

Call Pickup cannot be used to answer private lines.

To use Call Pickup (Directed Pickup), the telephone must be ringing. 
If, for example, the auxiliary ringer is ringing, but the call is not 
ringing at a telephone, the call cannot be answered using Directed 
Pickup. It must be answered normally at a telephone that has a 
flashing indicator for the call, or by using Trunk Answer. You can 
also answer a call that is ringing because someone has transferred 
the call to a telephone and the call is ringing on an intercom button.

Your Norstar system can be divided into nine pickup groups. If you 
are a member of a pickup group, you can pick up a call that is ringing 
at any telephone in your pickup group.

•

Press 

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.

Group Pickup cannot be used to retrieve a camped call.

If there is more than one incoming call at a telephone in a pickup 
group, a call ringing on an external line is answered first followed by 
calls on the prime line and, finally, calls on internal lines.

Directed pickup can also retrieve calls that 

are ringing on an Answer DN. While you may enter 
the internal number of the telephone you hear 
ringing, it may be calls from another telephone you 
are answering.

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