Nortel Networks P0857846 User Manual

78 / Forwarding your calls

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

Call Forward forwards all calls that arrive at a particular telephone to 
another telephone within the Norstar system. Line Redirection 
redirects only the lines you specify, no matter which telephones they 
appear on, to a telephone outside the Norstar system. Line 
Redirection takes precedence over Call Forward.

You redirect lines at a telephone, but once redirected, the lines are 
redirected for the entire system. 

You can only redirect lines that appear at line buttons on your 
telephone.

You can answer the telephone if it rings while you are in the middle 
of programming Line Redirection, but none of the Norstar call 
handling features are available until the feature times out. If you 
need to use a Norstar feature to process the call, quit Line 
Redirection programming by pressing 

ƒ

. Do not press 

®

 

or you will disconnect the call you are trying to process.

While you are programming Line Redirection you will not receive 
any indication of calls that do not actually ring at your telephone.

Be careful to avoid redirection loops. If for example, you redirect 
your lines to your branch office and your branch office redirects its 
lines to you, you can create a redirection loop. If these calls are long 
distance, you will end up paying charges.

In certain situations, callers may experience lower volume levels 
when you redirect calls to an external location.