McAfee dr solomon s anti-virus 8.5 User Guide
Network Associates Support Services
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Dr Solomon’s Anti-Virus
By calling in advance, your PrimeSupport Enterprise representative can help
to prevent problems before they occur. If, however, an emergency arises, the
PrimeSupport Enterprise plan gives you a committed response time that
assures you that help is on the way. You may purchase the PrimeSupport
Enterprise plan on an annual basis when you purchase a Network Associates
product, either with a subscription license or a one-year license.
to prevent problems before they occur. If, however, an emergency arises, the
PrimeSupport Enterprise plan gives you a committed response time that
assures you that help is on the way. You may purchase the PrimeSupport
Enterprise plan on an annual basis when you purchase a Network Associates
product, either with a subscription license or a one-year license.
With the PrimeSupport Enterprise plan, you get:
• Unlimited, toll-free telephone access to an assigned technical support
engineer on a 24-hour-per-day, seven-day-per-week basis, including
during weekends and local holidays.
during weekends and local holidays.
NOTE: The availability of toll-free telephone support varies by
region and is not available in some parts of Europe, the Middle East,
Africa, and Latin America.
Africa, and Latin America.
• Proactive support contacts from your assigned support engineer via
telephone or e-mail, at intervals you designate
• Committed response times from your support engineer, who will respond
to pages within half an hour, to voice mail within one hour, and to e-mail
within four hours
within four hours
• Assignable customer contacts, which allow you to designate five people in
your organization who your support engineer can contact in your absence
• Optional beta site status, which gives you access to the absolute latest
Network Associates products and technology
• Unrestricted, 24-hour-per-day online access to technical solutions from a
searchable knowledge base within the
• Electronic incident and query submission
• Technical documents, including user’s guides, FAQ lists, and release notes
• Online data file updates and product upgrades
Ordering a corporate PrimeSupport plan
To order any PrimeSupport plan, contact your sales representative, or
• In North America, call Network Associates at (972) 308-9960, Monday
through Friday from 8:00 a.m. to 7:00 p.m. Central time. Press 3 on your
telephone keypad for sales assistance.
telephone keypad for sales assistance.
• In Europe, the Middle East, and Africa, contact your local Network
Associates office. Contact information appears near the front of this guide.