Nuance scansoft omnipage pro 14 User Manual

110

Although OmniPage Pro is designed to be easy to use, problems 
sometimes occur. Many of the error messages contain self-explanatory 
descriptions of what to do – check connections, close other applications 
to free up memory, and so on. Sometimes that is all the troubleshooting 
help you need.

Please see your Windows documentation for information on optimizing 
your system and application performance.

Try these solutions if you experience problems starting or using 
OmniPage Pro:

◆

Make sure that your system meets all the listed requirements. See 
“System requirements” on page 12.

◆

Make sure that your scanner is plugged in and that all cable 
connections are secure. 

◆

Visit the support section of ScanSoft’s web site at 
www.scansoft.com. It contains Tech Notes on commonly 
reported issues using OmniPage Pro. Our web pages may also 
offer assistance on the installation process and troubleshooting.

◆

Turn off your computer and your scanner, turn your scanner 
back on, and then restart your computer. Make sure other 
applications are functioning properly. 

◆

Use the software that came with your scanner to verify that the 
scanner works properly before using it with OmniPage Pro.

◆

Make sure you have the correct drivers for your scanner, printer, 
and video card. Visit ScanSoft’s web page through the Help 
menu and consult its scanner section for more information.

◆

Run ScanDisk for Windows 98 or Me, or Check Disk for other 
operating systems to check your hard disk for errors. See 
Windows online Help for more information.

◆

Defragment your hard disk. See Windows online Help for more 
information.

◆

Uninstall and reinstall OmniPage Pro, as described in the last 
section, “Uninstalling the software” on page 118.