UMAX astra 6400 User Manual
UMAX Astra 2200 Owner’s Guide
69
Booting with the shift key still loads the UMAX scanner extension
required for scanning.
required for scanning.
Problem:
When using a Macintosh computer your system goes to the Finder
when you try to acquire the scanner.
when you try to acquire the scanner.
Solution:
Plug the scanner into its own power outlet. If the problem still
occurs, please call UMAX Technical Support.
occurs, please call UMAX Technical Support.
Problem:
The following error message appeared: “Error: No Driver Found”
Solution:
The Macintosh OS generates this message if it could not find a
driver in the System Folder for the FireWire/IEEE-1394 device you
just connected. You may have forgotten to install the software that
came with the device, or you may have put the device driver (i.e.,
the software that allows Macintosh to recognize and communicate
with the FireWire/1394 device) in the wrong place in your System
Folder.
driver in the System Folder for the FireWire/IEEE-1394 device you
just connected. You may have forgotten to install the software that
came with the device, or you may have put the device driver (i.e.,
the software that allows Macintosh to recognize and communicate
with the FireWire/1394 device) in the wrong place in your System
Folder.
Re-install the software driver from the VistaScan CD-ROM. Make
sure the scanner extension is loaded and on.
sure the scanner extension is loaded and on.
Contacting Technical Support
UMAX Astra scanners are designed to be reliable, easy-to-install,
and easy-to-use. If you encounter any problems while installing
your scanner:
and easy-to-use. If you encounter any problems while installing
your scanner:
•
Check out the UMAX Web site at www.umax.com/support
•
E-mail UMAX with your technical support question at:
support@umaxcare.com