Panasonic DPMB311EU Operating Guide

If an Internet fax could not be sent or received, an error code is displayed on the journal and sending report. If you
cannot solve the problem by the following instructions, consult your network administrator.

C0

There is a problem with the network.

Check the 10 Base-T/100 Base-TX/1000
Base-T cable connection.

C1

A communication error occurred during
the initial procedure.

Ask the other party to resend the document.

C2

Connection was lost due to the size of
the email being too large.
The SMTP settings are incorrect.

Split the document into smaller parts and
resend them. Check the SMTP settings.

C3

The email address was incorrect.

Check the registered email address.

C5

There is a problem with the network.

Check the 10 Base-T/100 Base-TX/1000
Base-T cable connection.

C6

The specified SMTP server could not be
accessed.

Check the IP address setting of the SMTP
server.

C7

There is a problem with the network.

Check the 10 Base-T/100 Base-TX/1000
Base-T cable connection.

C8

The format of data received is not
supported.

Ask the sender to resend the attachment data
in a supported format, as follows:
R TIFF-F format
R Image data that matches the paper size

C9

The POP server cannot be accessed
(incorrect POP server IP address). The
POP server is down.

Check the POP server IP address.

CA

The POP server cannot be accessed
(user name or password error).

Check the POP user name and password, and
the APOP settings.

CC-CD

Error received from DNS server/DNS
server connection timed out/DNS
server is down.

Check the POP server name. Check the SMTP
server name. Check the DNS server IP
address.

CE

Authentication failed when connecting
to the SMTP server (SMTP
authentication).

Check the SMTP authentication user name and
password.

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