Panasonic DPMB545SX Operating Guide
11.1.1 Internet fax report messages (error code list)
If an Internet fax could not be sent or received, an error code is displayed on the journal and sending report. If
you cannot solve the problem by the following instructions, consult your network administrator.
you cannot solve the problem by the following instructions, consult your network administrator.
Error Code
Cause
Solution
C0
There is a problem with the network.
Check the 10 Base-T/100 Base-TX/1000 Base-
T cable connection.
T cable connection.
C1
A communication error occurred during
the initial procedure.
the initial procedure.
Ask the other party to resend the document.
C2
Connection was lost due to the size of the
email being too large.
The SMTP settings are incorrect.
email being too large.
The SMTP settings are incorrect.
Split the document into smaller parts and
resend them. Check the SMTP settings.
resend them. Check the SMTP settings.
C3
The email address was incorrect.
Check the registered email address.
C5
There is a problem with the network.
Check the 10 Base-T/100 Base-TX/1000 Base-
T cable connection.
T cable connection.
C6
The specified SMTP server could not be
accessed.
accessed.
Check the IP address setting of the SMTP
server.
server.
C7
There is a problem with the network.
Check the 10 Base-T/100 Base-TX/1000 Base-
T cable connection.
T cable connection.
C8
The format of data received is not
supported.
supported.
Ask the sender to resend the attachment data
in a supported format, as follows:
• TIFF-F format
• Image data that matches the paper size
in a supported format, as follows:
• TIFF-F format
• Image data that matches the paper size
C9
The POP server cannot be accessed
(incorrect POP server IP address). The
POP server is down.
(incorrect POP server IP address). The
POP server is down.
Check the POP server IP address.
CA
The POP server cannot be accessed
(user name or password error).
(user name or password error).
Check the POP user name and password, and
the APOP settings.
the APOP settings.
CC-CD
Error received from DNS server/DNS
server connection timed out/DNS server
is down.
server connection timed out/DNS server
is down.
Check the POP server name. Check the SMTP
server name. Check the DNS server IP
address.
server name. Check the DNS server IP
address.
CE
Authentication failed when connecting to
the SMTP server (SMTP authentication).
the SMTP server (SMTP authentication).
Check the SMTP authentication user name
and password.
and password.
11.2 General messages
To indicate the unit's status, one or more of the following messages will appear on the display.
Display
Cause & Solution
"CALL SERVICE"
• There is something wrong with the unit. Contact our service personnel.
"CHANGE DRUM"
• There is something wrong with the drum cartridge. Replace the drum cartridge
and the toner cartridge.
"CHECK DOCUMENT"
• The document was not fed into the unit properly. Remove the document, and
then press
/STOP to clear the message. Re-insert the document. If
misfeeding occurs frequently, clean the document feeder rollers (page 177)
and try again.
and try again.
• The ADF top cover is not fully closed. Push firmly on the front and rear edges
of the ADF top cover, and then feed the document again.
"CHECK DRUM"
• The drum cartridge is not inserted properly. Re-insert it correctly (page 26).
11.1.1 Internet fax report messages (error code list)
Operating Instructions
149