Panasonic S-ICX Manual

Section 521

Built-In ACD Supervisor Guide

S-ICX-5.0-521 (ACD 4.0)

S-ICX (International) issued October 2000

13

Supervisor features are roughly divided into three groups:

1)  Supervisor customization: Set for requested features of ACD.

2)  Supervisor monitoring: Monitors ACD system status on a large LCD 

telephone.

3)  MIS report feature: Outputs agent management information.

All of the above features are included in the supervisor menu. The following 
describes each of the features and the common operations.

From Large Display Telephone:

1.  Press the Log-in button (FF key).

2.  Enter the 4-digit supervisor ID. If a supervisor ID is not entered, 

you cannot enter the supervisor menu.
Make sure to assign the supervisor ID(s) at installation. (Default: 
[No assignment])

3.  Select a desired menu by using the soft keys from the above 

screen.

4.  For further operations, see desired section in this manual.

→

→

→

→