Panasonic ICX Manual
Section 521
Built-In ACD Supervisor Guide
10
ICX (International) issued October 2000
ICX-5.0-521 (ACD 4.0)
Programming by Commands
After you have determined the desired process by the FF key, you can
customize any program using the six available commands.
customize any program using the six available commands.
The following table shows a list of commands that are used:
Table 2.
No
Com-
mand
Parameter1
Parameter2
Parameter3
Description
1
END/
DISK
DISK
End/Disconnect
• Ends the ACD Call Handling Program at this line.
• When there is a call agent, ends by on-hook dis-
• Ends the ACD Call Handling Program at this line.
• When there is a call agent, ends by on-hook dis-
connection of the agent that replied to the call.
2
FWD
Transfer Des-
tination
Extension
Line Number
Setting 0 to
9999 (max. 4
digits)
(must be set)
tination
Extension
Line Number
Setting 0 to
9999 (max. 4
digits)
(must be set)
No Answer
Timer 001 to
600
(seconds)
(infinite when
not set)
Timer 001 to
600
(seconds)
(infinite when
not set)
Forward EXT
• Performs an extension line tone call to the trans-
• Performs an extension line tone call to the trans-
fer destination extension line specified in parame-
ter 1, and performs a transfer after responding to
the other party.
ter 1, and performs a transfer after responding to
the other party.
• When there is no response, the response from the
other party is waited for until the end of the no
answer timer set in parameter 2.
answer timer set in parameter 2.
3
FWDVM Transfer Des-
tination VM
Number Set-
ting 1 to 4
(must be set)
Number Set-
ting 1 to 4
(must be set)
No Answer
Timer 001 to
600
(seconds)
(infinite when
not set)
Timer 001 to
600
(seconds)
(infinite when
not set)
Forward VM
• Setting of the built-in VM corresponding to the
• Setting of the built-in VM corresponding to the
transfer destination VM number of parameter 1 is
set by programming setting 4201 to 4204.
set by programming setting 4201 to 4204.
• Performs an extension line tone call to the trans-
fer destination built-in VM specified in parameter
1, and performs a transfer after the VM response.
1, and performs a transfer after the VM response.
• When there is no response, the response from the
other party is waited for until the end of the no
answer timer set in parameter 2.
answer timer set in parameter 2.
4
PLAY
Guidance
Number Set-
ting
Number Set-
ting
Message Play
Option
• 0: Play
• 1: Play and
Search
Option
• 0: Play
• 1: Play and
Search
Answer & Play Message
• Plays back specified guidance in response to a
• Plays back specified guidance in response to a
call.
5
SEARCH Agent Group
Setting
(must be set)
(must be set)
Search Time
Setting 001 to
600
(seconds)
(must be set)
Setting 001 to
600
(seconds)
(must be set)
No Answer
Timer 001 to
600
(seconds)
(infinite when
not set)
Timer 001 to
600
(seconds)
(infinite when
not set)
Agent Search
• Performs a transfer to transferable agents within
• Performs a transfer to transferable agents within
the agent group specified in parameter 1.
• When there is no transferable agent, performs a
search until end of the search time set in parame-
ter 2.
ter 2.
• When the transferred agent does not respond, a
response from the other party is waited for until
the end of the no answer timer set in parameter 3,
and transfer to another Agent is moved to after
the end of the no answer timer.
the end of the no answer timer set in parameter 3,
and transfer to another Agent is moved to after
the end of the no answer timer.