Cisco WS-C3650 4x1G Uplink SMARTnet Service Agreements Specification Guide
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Smart, proactive diagnostics: Cisco Smart Call Home is an optional, embedded feature that allows you to
gain critical insights into and immediate alerts on core network devices to help you quickly identify and
resolve issues.
In addition to Cisco TAC phone support, Cisco SMARTnet Service includes access to a range of online self-help
resources that let you:
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Solve technical support issues online without opening a case.
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Quickly and easily access the latest security updates, patches, and fixes.
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Expand your experience and skills with technical support, tips, and advice from Cisco experts and other
industry professionals.
Table 1.
Cisco SMARTnet Service Resources
Resource
Features and Benefits
Cisco Support Web site
Access
Cisco’s knowledge library, software download area and support tools, designed to help users resolve
network issues quickly without opening a case.
Tools and Resources
Get instant access to troubleshooting and configuration tools, knowledgebase, software updates, and other
personalized content:
personalized content:
● Software Research
● Bug Search Tool
● Error Message Decoder
● Command Lookup tool
● Output Interpreter
● Bug Search Tool
● Error Message Decoder
● Command Lookup tool
● Output Interpreter
Document Access
Access an extensive library of technical documents for Cisco and related equipment applications:
● Hardware and software documentation
● Technical videos on demand
● Webcasts and podcasts
● White papers
● Security advisories
● Technical videos on demand
● Webcasts and podcasts
● White papers
● Security advisories
Support Case Manager
Submit and track your service requests online
View Cisco TAC case history and resolution notes
Support Community
Participate in an online discussion forum for sharing questions, suggestions, and information with other
professionals:
professionals:
● Networking professional forums
● Live web conferences
● Ask the Expert: Live chat vents
● Live web conferences
● Ask the Expert: Live chat vents
Social Media
Connect with Cisco technical support using social media apps, including Facebook and Twitter
Cisco SMARTnet Service
as an adequate defense against product problems. Cisco SMARTnet
Service goes far beyond this to provide troubleshooting support, advanced hardware replacement options, and
extensive self-help and knowledge transfer to empower your network operations and support staff.