Cisco WS-C3650 4x1G Uplink SMARTnet Service Agreements Specification Guide
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Smart, Proactive Diagnostics
Gain Critical Insight with Device Diagnostics
Smart Call Home is an optional service that provides proactive, detailed diagnostics and immediate alerts on core
network devices. Devices equipped with Smart Call Home technology can notify you of potential issues using a
secure, personalized web portal that contains messages, detailed diagnostics, and recommendations. If a serious
problem arises, Smart Call Home can automatically generate a service request with the Cisco TAC that is routed to
the right team for your particular problem. Visit
for more information and to see
the latest list of Smart Call Home-capable Cisco devices.
Ordering Information
Table 5.
Ordering Information
Service Description
Contract Service Level
SMARTnet 24x7x2
S2P
SMARTnet 24x7x4
SNTP
**
SMARTnet 8x5x4
SNTE
SMARTnet 8x5xNext Business Day
SNT
**
SMARTnet Onsite 24x7x2
C2P
SMARTnet Onsite 24x7x4
C4P
SMARTnet Onsite 8x5x4
C4S
SMARTnet Onsite 8x5xNext Business Day
CS
SMARTnet Software and installation-focused TAC support only, no
RMA or other TAC support
RMA or other TAC support
SW
**
*
There are additional service levels available for Cisco Unified Communications Systems. Please contact your account manager
for more information.
**
These services are also available for the Cisco Small Business products.
Why Cisco Services?
Realize the full business value of your technology investments with smart, personalized, services from Cisco.
Backed by a staff with deep networking expertise and a broad ecosystem of partners, Cisco Services enable you to
successfully plan, build, and manage your network as a powerful business platform.
Today, the network is a strategic platform in a world that demands better integration of people, information, and
ideas. The network works better when services, together with products, create solutions aligned with business
needs and opportunities. Cisco Services make that happen.
For More Information
For more information about the Cisco SMARTnet Service, contact you local account representative or visit