Denon HEOS 1+ HEOS 5 Bundle Owner's Manual

Basic troubleshooting

My speaker won’t connect to my network using the audio cable

Solution

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Make sure your mobile device is connected to your wireless network before setting up your speaker.

Alternatively, you can connect your speaker to your network router using the included Ethernet cable. Once connected via

Ethernet, the HEOS by Denon App should recognize the speaker and you can manually move it to your wireless network using

Settings/My Devices/Device_Name/Advanced/Network Settings.

I get a message “Device was not found”

Solution

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Move your speaker closer to your wireless router.

Your speakers and controller device may not be on the same network. Verify that the controller device is on the same network

as your speakers. This is usually configured under the Settings feature on your device.

If you have more than one network, your device may hop to a different network as you move around your home.

Make sure you don’t have any other electronic devices interfering with your wireless network signals. Microwave ovens,

cordless phones, and some televisions can cause wireless network interference.

If your speakers are located far away from your router, consider adding a Wireless Range Extender like the HEOS Extend.

In case your wireless router is incompatible with HEOS speaker, please use the optional HEOS Extend Wireless Range

Extender and hard-wire it to your router.

Use