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KONG YUE ELECTRONICS & INFORMATION INDUSTRY LTD. GSX-190II User Manual

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GSX-190II User's Manual
 
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3. The gap adjust lever may be too high. If so, move it to the corresponding thickness position with 
the paper. 
 
Phenomenon 4: The printer makes a strange noise while printing. 
Solutions: 
1. Turn off the printer and check for a paper jam, a ribbon jam, or other problems. 
 
Phenomenon 5: The beeper sounds several times and the ONLINE indicator is off. 
Solutions: 
1. Switch off the printer and power on again. 
2. If the ONLINE indicator stays off, check for a paper jam or ribbon jam. If it does, turn the printer off 
and clear the jam. 
3. If an error occurs when you switch between cut sheets and tractor paper, make sure the paper 
select lever is in the correct position. 
4. If the printer still does not work correctly, turn off the printer and contact your dealer or a specified 
CITIZEN service center. 
 
  The print is faint or uneven 
Phenomenon 1: Printed characters have parts missing at the top or bottom. 
Solutions: The ribbon cartridge may not be installed properly. See section 1.5.2. 
 
Phenomenon 2: The printout is faint. 
Solutions: The ribbon may be worn out. Replace the ribbon as described on chapter 1.5.2. 
 
  The ribbon can not move smoothly. 
Solutions: The ribbon may be worn out. Replace the ribbon as described on chapter 1.5.2. 
 
  Dots are missing in printed characters or graphics 
Phenomenon 1: A line of dots are missing in the printout. 
Solutions:  The print head may be damaged. Stop printing and contact your dealer or a specified 
CITIZEN service center to have the print head replaced. 
 
Phenomenon 2: Dots are missing in random positions. 
Solutions: The ribbon may be damaged. Replace a new one. 
 
  Printed characters are not what you expected 
Phenomenon 1: The fonts or characters you sent with your software did not print. 
Solutions: Check whether the driver is correctly configured for your printer. For instructions, see 
chapter 1.10. 
 
Phenomenon 2: The font selected on the control panel can not be printed. 
Solutions: Your software may be overriding your control panel setting. Use the font setting in your 
software program. 
 
  The print position is not what you expected 
Phenomenon 1: The printing home position is not correct or the bottom part of one page is 
printed at the top of the next page. 
Solutions: 
1. See chapter 2.2.4 to adjust the printing home position. 
2. Check the page length set by your software and adjust it in the software or in the printer to match