JTECH an HME Company J1803 User Manual

PROBLEM SOLUTION

Q & A

Q. I can not see Guest Tag icon on Geni finder Client screen when Guest tag is taken out of charger

Please check out the connection status of power line and USB cable on Gateway

Q. I can not connect Internet on PC when more than one Gateway are connected to PC

Please plug the LAN cable, which was originally connected to the PC, into the switching LAN hub

Q. Guest Tag is not charged properly

Please cleaning the charging pins of Guest Tag because there might be some dusty or foreign substance

Q. “Err” is displayed on Guest Tag

1. It seems to be some communication error between Gateway and Guest Tag

∙ it may be too far away to be able to communicate each other between Gateway and Guest Tag or Gateway and

Repeater. Please locate them closer each other

∙ Please check out the connection status of Gateway

∙ The communication may not be made properly if there are some metallic materials aroound Gateway.

Please relocate Gateway away from the metallic materials

2. Please check out the frequency on Gateway and Geni finder server software.

The frequency may not the same between Gateway and Geni Finder Server.

ppe

ndi

Guest Tag,

Gateway