LogicMark LLC CS40915 User Manual
v3.10
CaretakerSentry®
17
TROUBLESHOOTING GUIDE:
What if I can’t get the System to work?
Step 1 – Push the Black RESET button with a pen at the back of the Base unit (next to the power cord).
Check the System. If it is now working skip the remaining steps.
Step 2 – Check the PENDANT.
What to do:
Press the Gray Emergency button and look for the RED LED to turn ON
What to expect:
The RED LED on the pendant should turn ON for 2 seconds
If nothing happens, the most likely cause is that the battery in the pendant is dead – make plans to replace
the pendant as soon as possible.
Step 3 – Check the connections on the BASE UNIT
What to do:
Make sure the AC Adapter is plugged into a live AC outlet and into the Base unit. Make sure the
Master ON / OFF switch is ON.
What to expect:
The Red POWER LED will be on solid if the Base unit is connected to power.
The Blue PHONE CONNECTION LED should be OFF – if flashing, there is problem with the phone
The Blue PHONE CONNECTION LED should be OFF – if flashing, there is problem with the phone
connection.
If the POWER light is on and the Base unit is connected to a working phone line, go on to step 4.
Step 4 – Make sure the Pendant and the Base unit are communicating with each other.
Background information: The Pendant and the Base unit are connected by a wireless radio link. They must be
synchronized to work together. They should have already been synchronized at the factory, but resetting this is
simple.
What to do: Follow the steps on page
14
: Adding Additional Pendants to the System
Now perform the System Check test again (page
15
) to make sure all is well.
If the System is still not working, call tech support. See page 24 for telephone number.