MagTek 30056033 User Manual
Operation
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Figure 4-12. Examples of Screen Remove Card
4.9 Status Codes
The Device Offline screen indicates that the device is not ready for normal operation. There is
also a code in the lower right corner that can help explain the cause of the offline state. Codes
that start with H, S, C, or K indicate a problem with the unit that will require the device to be
returned to the supplier for service or replacement.
also a code in the lower right corner that can help explain the cause of the offline state. Codes
that start with H, S, C, or K indicate a problem with the unit that will require the device to be
returned to the supplier for service or replacement.
Code
Type
Description
A
An offline code beginning with "A" indicates the device is awaiting authentication. This
is a normal condition when a unit configured to require authentication (security level 4).
Authentication by the host application is required to return it to the "Welcome" screen.
is a normal condition when a unit configured to require authentication (security level 4).
Authentication by the host application is required to return it to the "Welcome" screen.
C
An offline code beginning with "C" indicates the device is missing a certificate. It is
recommended that the device should be repaired or replaced.
recommended that the device should be repaired or replaced.
H
An offline code beginning with "H" indicates there is a hardware problem with the
device. Should any H code be presented, it is recommended that the DynaPro be repaired
or replaced.
device. Should any H code be presented, it is recommended that the DynaPro be repaired
or replaced.
K
An offline code beginning with "K" indicates a problem with either the MSR or PIN key.
If it is a new device, it is likely due to the PIN Key not being loaded. A new device
showing this code should be returned to the supplier for Key loading. If the code appears
after being deployed and used for a long period of time, this code would be presented if
one or both DUKPT keys have been exhausted. If this is the case it is recommended that
you contact the supplier for a replacement.
If it is a new device, it is likely due to the PIN Key not being loaded. A new device
showing this code should be returned to the supplier for Key loading. If the code appears
after being deployed and used for a long period of time, this code would be presented if
one or both DUKPT keys have been exhausted. If this is the case it is recommended that
you contact the supplier for a replacement.
S
An offline code beginning with "S" indicates a security element failure. This code can be
triggered through severe handling of the device or strong interference by a nearby EMF
source. If you move the device away from any suspected EMF source and the error
continues, the device should be repaired or replaced.
triggered through severe handling of the device or strong interference by a nearby EMF
source. If you move the device away from any suspected EMF source and the error
continues, the device should be repaired or replaced.