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Rehabtronics Inc. CSST1 User Manual

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Device
​ ​Use​ ​Troubleshooting 
General
​ ​Troubleshooting 
Issue 
Recommended
​ ​Action(s) 
Device
​ ​performance 
issues
​ ​or​ ​unanticipated 
behavior. 
Discontinue
​ ​use​ ​and​ ​contact​ ​customer​ ​support. 
(see
​ ​“Contact​ ​and​ ​Reordering​ ​Information”​ ​at​ ​the​ ​end 
of
​ ​this​ ​manual) 
 
Error
​ ​Messages 
The
​ ​following​ ​table​ ​lists​ ​possible​ ​error​ ​messages​ ​that​ ​may​ ​appear,​ ​and​ ​the 
recommended
​ ​actions​ ​to​ ​take: 
DISPLAY
​ ​Message  Potential​ ​Cause(s) 
Recommended
​ ​Action(s) 
Low
​ ​Battery​ ​on​ ​my 
StimRay 
Battery
​ ​is​ ​low 
Recharge
​ ​the​ ​Lithium​ ​ion​ ​battery  
High
​ ​Temperature 
fault
​ ​on​ ​my 
StimRay 
internal
​ ​heating​ ​of 
components 
Remove
​ ​the​ ​StimRay​ ​from​ ​the 
electrode
​ ​holder,​ ​wait​ ​until​ ​it 
cools
​ ​down.​ ​Try​ ​it​ ​again.​ ​If​ ​the 
fault
​ ​persists​ ​contact 
Rehabtronics.inc. 
Electrode
​ ​fault​ ​on 
my
​ ​StimRay 
Electrode
​ ​not​ ​making 
good
​ ​contact​ ​with​ ​skin 
or
​ ​Stimray​ ​not​ ​making 
good
​ ​contact​ ​with​ ​the 
electrode
​ ​connector. 
Remove
​ ​the​ ​electrode,​ ​reapply 
the
​ ​gel.​ ​remove​ ​and​ ​place​ ​back 
the
​ ​StimRay​ ​onto​ ​the​ ​electrode 
holder.
​ ​If​ ​problem​ ​persists​ ​change 
the
​ ​electrodes. 
System
​ ​Fault​ ​on 
my
​ ​StimRay 
Component
​ ​failure​ ​or 
StimRay
​ ​not​ ​making​ ​a 
good
​ ​contact​ ​with​ ​the 
electrode
​ ​holder. 
Remove
​ ​and​ ​place​ ​back​ ​the 
StimRay
​ ​unit​ ​to​ ​the​ ​electrode 
connector.
​ ​If​ ​problem​ ​persists 
replace
​ ​the​ ​electrode​ ​assembly.​ ​If 
problem
​ ​still​ ​not​ ​resolved,​ ​contact 
Rehabtronics
​ ​inc. 
 
 
34
 
 
DRAFT