Given Imaging Limited GIVENRECORDER User Manual
Given Imaging Ltd.
69
Chapter 7
Troubleshooting
RAPID Video
Saving and Opening Video
SensorArray
Problem
Cause
Action
Short Video
• Capsule
• DataRecorder Battery
• DataRecorder Mishandling
• DataRecorder Battery
• DataRecorder Mishandling
• Contact Customer
Support
• Send video on
CD/DVD
• Inform Capsule Lot #
• Do not use the same
• Do not use the same
DataRecorder
Gaps
• Capsule
• Interference
• Mishandling
• Physiological
• Interference
• Mishandling
• Physiological
Bad image quality
• Stripes in video
• Pixilation/confetti
• Dark/red/orange image
• Pixilation/confetti
• Dark/red/orange image
Video shorter than
capsule operating time
without either ingestion
phase images or body
exit images
capsule operating time
without either ingestion
phase images or body
exit images
• Capsule
• DataRecorder Battery
• Interference
• DataRecorder Battery
• Interference
• Send video on
CD/DVD
• Contact Customer
Support
No Localization
Malfunction of the SensorArray
Contact Customer Support
Problem
Cause
Action
Cannot locate video
• Video was not saved in
E:\Videos
• Incorrect patient’s name
Contact Customer Support
Cannot locate findings
• Findings were not saved under
patient’s folder
• Findings were saved with the
wrong name
• See Saving Your
Findings in chapter
four of Book 3: Using
the RAPID Software
four of Book 3: Using
the RAPID Software
• Contact Customer
Support
Problem
Cause
Action
Connector is damaged
• Mishandling
• End of Life
• End of Life
Contact Customer Support
Sensor is torn from its wire
Insulation of the sensor wire is
damaged
Insulation of the sensor wire is
damaged